Damaged baggage
If your checked baggage arrived damaged, immediately make a report at the airport.
Based on the description/evidence of damage, our agents will assess the damage and raise a report.
Please note our liability for damaged baggage is based on our Conditions of Carriage and/or the Warsaw or Montreal Conventions, unless a higher value has been declared in advance, our liability remains limited.
We are also not responsible for baggage damage due to normal wear and tear, which includes:
- Cuts, scratches, scuffs, dents and marks;
- Damage to or loss of protruding parts, including straps, pockets, pull handles, hanger hooks, wheels, external locks, security straps, or zipper tabs;
- Damage due to improper or overpacking;
- Baggage accepted under the conditions of the Limited Release Tag - including items retrieved or confiscated by airport authorities or security personnel.
Please do not include valuables, important documents or money in your checked baggage. Your fragile or perishable items should not be carried in checked baggage as well.
Submit a damaged baggage
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